Do you take insurance?
Known Counseling, PLLC is not directly contracted with any health insurance plans, and therefore our counselors are out-of-network providers. We have chosen not to contract with insurance companies so we can provide you with the level of service and confidentiality that is important to us. Together, you and your therapist will make decisions about your counseling without having to compromise to an insurer’s parameters for type and/or length of treatment.
As a private pay facility, full payment will be due at the time of your session. We can provide you with documentation for you to file for any reimbursement you may be entitled to, depending on your out-of-network, outpatient mental health benefits. Please note that filing an insurance claim requires your therapist to assign you a mental health diagnosis.
To determine your eligibility for reimbursement, you may inquire directly with your insurance provider. Helpful questions to ask:
Do I have out-of-network, outpatient mental health benefits?
What is my deductible and how much have I already paid towards it?
How many sessions does my plan cover per calendar year?
How much does my plan cover per therapy session?
What methods of payment do you accept?
We currently accept debit/credit cards (Discover, MasterCard, Visa, AMEX), Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), cash, and checks made payable to Known Counseling, PLLC.
Do you offer reduced rate sessions?
At Known Counseling, we offer a limited number reduced rate counseling sessions. Please contact us to see if we have the current availability to meet your needs. If we are unable to accommodate your request, we have resources available to provide to you.
How can I know if my therapist will be a good fit for me?
We offer free 15-minute phone consultations for prospective clients prior to scheduling an initial session. The therapeutic relationship is vital to the counseling process and a phone consultation can provide you with the opportunity to determine whether your counselor is a good fit for you, both in personality and specialty. This is a time for you to ask questions and for the therapist to better understand what you are facing and how he or she can help.
What is your intake process?
During our initial communication, we will obtain your email address and send you a link to your therapist's online portal through Simple Practice. This access will allow you to conveniently complete the digital paperwork prior to your first appointment and without the hassle of printing and remembering to bring documents. Additionally, your therapist will have the opportunity to review your information prior to your session so your first appointment can be as productive as possible.
The intake process includes completing and signing digital forms, including basic client information and history, your rights and responsibilities as the client, your therapist’s business policies and procedures, and confidentiality agreements. You will also be able to securely store your credit card information for a seamless payment process.
How long are sessions?
The standard meeting time for therapy is 50 minutes. Extended sessions (75 minutes) are available upon request at a commensurate cost if 50 minutes doesn’t quite seem long enough. Sessions will end on time out of respect for other clients.
How often should I come in for sessions?
The length and nature of therapy is different for every client. Each individual has unique strengths and limitations, and each presenting concern is different from the next. That being said, therapy typically lasts between 8 and 20 sessions, with a client’s motivation and efforts between sessions often resulting in faster change.
We recommend clients begin therapy weekly to build a solid therapeutic foundation and facilitate momentum. Generally, sessions taper off as decided together by the therapist and the client. Clients often prefer to continue counseling after initial goals have been met to serve as a “check-in” every few weeks or months. This is beneficial in helping clients stay on track with the progress they have achieved and help process any new issues that may arise in an established and trusted environment.
Both the frequency of sessions and the duration of the counseling process are periodically assessed in an open discussion throughout treatment. It is our goal that every client will finish therapy in a timely manner, without unnecessary use of time or money, and in accordance with his or her needs.
What is your cancellation policy?
At Known Counseling, we offer a reduced-rate and time-considerate cancellation policy to our clients.
Our team is only able to offer a set amount of time slots per week. Therefore, our policy is created in a way that, should schedules change, we have the opportunity to offer the reserved time to another client on our waiting list.
Sessions held Tuesday - Sunday: (24-hour policy)
There will be no charge if a session is cancelled or rescheduled at least 24 hours prior to the start time of the session.
50% of the session rate is charged if a cancellation is made before 9:00 AM CST the day of the session.
100% of the session rate is charged if a rescheduling or cancellation occurs after 9:00 AM CST the day of the session.
Sessions held on Monday: (72-hour policy)
There will be no charge if a session is cancelled or rescheduled at least 72 hours prior to the start time of the session. 50% of the session rate is charged if a cancellation is made before 9:00 AM CST Monday morning. 100% of the session rate is charged if a rescheduling or cancellation occurs after 9:00 AM CST Monday morning.
Out of respect for our clients and their time, we offer a two-way cancellation policy. If your therapist must cancel your session after 9:00 AM CST the day of your session, there will be no charge for the cancelled session and your next session will be 50% off. We appreciate our clients’ understanding of our cancellation policy and want them to know we appreciate and value their time in the same way.
Note: We follow the Dallas Independent School District (DISD) cancellation policy regarding inclement weather. If sessions are cancelled for this reason, no fee will be assessed.
What are your Privacy Practices for my Protected Health Information?
You may find detailed information regarding our Privacy Practices for your Protected Health Information by following this link: HIPAA Notice of Privacy Practices for Protected Health Information (PHI). Please contact us at admin@knowncounseling.com with any questions.